Job Description

Our Company:

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.


Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Associate, Title Management

Your Location: Needham, MA office

You Report To: Team Lead, Titles

Your Compensation: $21.63/hr + bonus!

Your Schedule: Monday through Friday, 9-5:30pm EST

Learn more about our awesome Servicing Operations team!

GREAT PERKS!!!

• Monthly stipend for commuting to the office! (we pay for your gas)
• Fully stocked kitchen - enjoy complimentary snacks
• Great inclusive company culture

About the Opportunity:

First Help Financial, recently voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!

What you bring:

Your responsibilities include but are not limited to:

• Manage daily title releases
• Manage records of all car titles
• Process outgoing mail
• Enter VIN numbers into our database
• Manage and organize all paperwork, check for completeness (signatures, verify VIN, etc.)
• Scanning and filing of documents
• Manage the title requests process for custodians
• Provide administrative support to management, vendors, and staff as needed
• Daily outbound calls to dealership and customers for payoff and title information
• Daily inbound calls on the title department’s direct line, addressing inquiries and resolving title-related issues

What you bring:

• High school diploma/GED equivalent
• 1+ years of Administrative, Office Administrator, Clerk, Data entry, and/or Customer Service experience
• Passion for working independently to achieve your goals
• Positive “can do” attitude
• Prior Excel experience
• Ability to multitask
• Detail Oriented
• Excellent communication skills

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

Keywords: Administrative Assistant, Office Clerk, Office Administrator, Data Entry, Customer Service

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