Job Description

Position Title: ServiceNow Technology Engineer

Provide locations/flexible work by preference: In order of preference:

Pittsburgh, PA

Dallas, TX

Strongsville, OH

Birmingham, AL

Phoenix, AZ

Independent Visa Holders only—NO Visa sponsorship

Ability to work remote: Hybrid - 3 days in office, 2 remote REQUIRED

Acceptable time zone(s): EST preferred

Days of the week: Monday-Friday

Working Hours (Flexible): 8am-5pm

OT: No

Travel: No

Intended length of Assignment: Through EOY

Function of the Group: Manages ServiceNow as a whole

Initiatives/Projects: Migrating to new experience of ServiceNow

Industry background: ServiceNow background, Prior Banking

Roles and Responsibilities:

• Perform design tasks and develop components of application and technical architecture

• Develop test cases and data

• Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance.

• Assists with selecting appropriate platforms, integrates and configures solutions.

• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.

• May provide consultation on common issues and best practices for junior staff.

• Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.

• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

Must Have Technical Skills:

Level 3 – 8 years+ preferred by HM -

1. ITOM & Discovery – Experience in Configuration into CMDB, Custom Probes & Sensors, MID Server Configurations, IP Range Creation, Service Mapping, Service Gap Connectors

2. Service Graph & Mapping – Experience in Service Mapping Implementation, CI Relationship Management

3. Configurations – Experience in Configuration of ITBM, HRSD, CSM. Creating Business Rules, Client Scripts, UI & Data Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists

4. Integration & Automation – Experience in ServiceNow Integration but not limited to Salesforce, WorkDay, Ping, CyberArk, HAM, SAM, Azure, Dynatrace, Splunk

5. Performance Analytics – Design & Implementation of Dashboard, Reports

6. ITSM – Experience working on Change, Incident, Demand, Portfolio, Knowledge, Problem management

7. Migration & Upgrade – ServiceNow version upgrade, Use of ATF, Update set migration between lower env instances

8. Service Portal, Employee Centre, Employee Centre Pro, Service Catalog Experience

Flex Skills/Nice to Have:

1. Agile Development

2. Project Portfolio Management

3. Demand Management

4. Resource Management

5. Innovation Management

6. Cost Management

7. Test Management

8. Portfolio & Strategic Planning

9. Investment Funding

10. Portfolio Management

11. Scenario (Financial) Planning

Education/Certifications:

ServiceNow System Administration Certified preferred, degree not required.

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