Job Description

Job Summary:

Our client is seeking Process Analyst to join their team! This position is located in Richmond, Virginia.

Duties:

• Process debit card requests, including ordering new cards, initiating stop payments, and resolving transaction exceptions with accuracy and attention to detail
• Work efficiently in a fast-paced, queue-based environment with a target case resolution time of approximately four minutes per case
• Support the team in meeting key performance indicators and maintaining service level agreements
• Collaborate with team members to ensure consistency, accuracy, and continuous improvement in back-office processing workflows
• Participate in initial classroom-style training and receive ongoing mentorship from experienced team members to ensure success in the role

Desired Skills/Experience:

• 2+ years of relevant experience in an operations, administrative, or back-office support role
• Highly proficient with computers and digital tools, particularly Google Workspace applications
• Comfortable navigating spreadsheets in Google Sheets or Microsoft Excel, including data entry and basic functions
• Able to thrive in a repetitive, high-volume work environment while maintaining accuracy and attention to detail
• Strong communication skills, both verbal and written, with the ability to collaborate effectively via Slack and other internal communication channels

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $14.00 and $20.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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