Job Description

Join the 5 Points Team as an IT Intern!

Are you passionate about technology and eager to kickstart your career in a fast-paced, hands-on environment? We’re looking for a motivated IT Intern to join the growing team at 5 Points Electrical, one of Atlanta’s fastest-growing electrical contractors.

At 5 Points, you won’t just be another intern—you’ll be part of a mission-driven team that lives by our Core Principles: Ownership, Selflessness, Pursuit of Excellence, Loyalty, and Respect . We are dedicated to developing talent, fostering innovation, and creating a culture where people are empowered to succeed.

This internship is a unique opportunity to gain real-world IT experience, grow alongside a dynamic team, and make an impact on the technology that powers our business every day. If you're ready to learn, contribute, and grow, we’d love to hear from you!

Key Responsibilities

1. Technical Support

• Provide Tier 1 and Tier 2 help desk support for hardware, software, and network-related issues.
• Set up, configure, and troubleshoot workstations, mobile devices, printers, and other peripherals.
• Maintain and administer user accounts, permissions, and access rights (Active Directory, Microsoft 365, etc.).
• Research industry specific software to better support operations.
• Document processes, standard operating procedures (SOPs), and knowledge base.

2. Network Management

• Support LAN/WAN infrastructure, wireless networks, and internet connectivity.
• Troubleshoot connectivity and performance issues.
• Collaborate with vendors for equipment procurement, installation, or troubleshooting.
• Communicate with Business and Technical Support regarding account issues.

3. Software Management

• Install, update, and support business applications (e.g., Office 365, productivity tools, industry-specific software).
• License tracking and compliance.
• Perform audits on performance and usage

Qualifications

Required:

• Associate's or Bachelor’s degree in Information Technology, Computer Science, or related field.
• Working knowledge of Windows OS, Microsoft 365, and networking fundamentals.
• Experience with help desk systems and ticketing platforms (e.g., Zendesk, Jira Service Desk).

Preferred:

• Experience with virtualization (VMware, Hyper-V).
• Exposure to cloud services (Azure, AWS, Google Workspace).
• Relevant certifications (CompTIA A+/Network+/Security+, MCSA, etc.).

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and interpersonal skills.
• Ability to manage time efficiently and work independently or collaboratively.
• Willingness to learn and adapt in a fast-paced environment.

Work Environment

• This will be a 100% on site position in Norcross, GA.
• Ability to lift equipment overhead and perform minor physical tasks related to IT.

Contract Term

• This Internship opportunity is a 3 month contract with the possibility of contract extension and/or full time hire.

What do we have to offer?

We value all members of the 5 Points Team. Employees of the 5 Points team receive Holiday pay. Health and Wellness benefits such as medical, vision, and dental insurance. Treated to occasional company lunches and company events. We offer our Employee assistance programs (EAP), Mental health support or counseling services. Paid Time off, which includes vacation days and bereavement leave. Being chosen for our training and development programs and certification support. Employee recognition programs. The company has much room for growth, and we want to help our employees succeed.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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