Job Title: Customer Care Center Trainer
Location: Merrillville, IN
Duration: 1-Year Contract (Temp-to-Hire)
Pay Rate: $29.00 – $40.00/hr (W2 only)
Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship
We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures.
The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning.
Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning).
Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards.
Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations.
Conduct one-on-one coaching sessions, assessments, and on-the-job training activities.
Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions.
Maintain accurate training records for all CCC employees.
Continuously improve training programs using participant feedback and performance metrics.
Support the development of job aids, call scripts, and process documentation.
Manage classroom engagement, address distractions, and resolve technical issues during training sessions.
Participate in training needs analysis to address performance gaps.
High School Diploma or equivalent.
Minimum 3 years of training or facilitation experience.
Strong verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams.
Knowledge of adult learning and behavior change methods.
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
Strong problem-solving skills with the ability to recommend and implement training solutions.
Ability to travel as needed.
Bachelor’s degree in Communications or related field.
Course design and development experience.
Familiarity with e-learning software such as Adobe Captivate.
Professional training certification.
...Analytica is seeking a Management Consultant to support federal consulting clients mission operating requirements through applying innovative... .... Leverage previous experiences and industry best practices to identify the client's most challenging issues and generate...
...an established growing company looking for a motivated Truck Drivers. Pay is dependent on experience. Paid vacation, insurance & paid holidays available.... ...Started by Greg Glass with only a Case backhoe and a dump truck, Glass Machinery has grown from the ground up into...
...industry. We're also looking at what's next for you and how we can help you build a career you're proud of. Here's how a Design Managerfor our California Buildingsoffice contributes to our team: Responsibilities Manage team of architects, engineers, and...
...About Pratt Miller, an Oshkosh company Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering,...
...GED We are seeking full-time Paraprofessionals for immediate hire in a special needs school in Wllingboro, NJ for the 2025-2026... ...Full Time Paraprofessional - $19/hr Class: One-on-One Type: TEMP TO PERM Ref. No.: 1190440-140 BC: #PHRS502 Company: Precision...