Job Description
Job Description:
Restaurant General Manager - We are a California Winery with our Tasting Room in Pennsylvania
Turks Head Wines – West Chester, PA
Full-Time | Competitive Salary | Paid Time Off | Benefits | Growth Opportunity
If every shift feels the same, it might be time for something new.
We’re not another restaurant looking for a manager—we’re a destination delivering on a unique wine and culinary experience looking for a leader to help shape what’s next. We're seeking a dynamic, highly driven and hungry leader that's ready to be hands on and build something new.
Lead the Region's Most Exciting Wine & Culinary Destination
Turks Head Wines is a California winery with a flagship tasting room and restaurant located in the heart of downtown West Chester, PA. All of our wines are sourced, produced and bottled by us in Napa, California—then brought east to pair with a chef-driven menu that’s earning rave reviews from guests.
We’re not just a winery, we're not just a restaurant—we’re a wine and culinary destination. And we’re looking for a passionate, experienced General Manager to lead our team, uphold exceptional service standards, and help drive the next chapter of growth.
What You’ll Do
As GM, you’ll be the operational heart of Turks Head Wines' Tasting Room. You’ll oversee daily service, lead a passionate team, and work cross-functionally with ownership, the Executive Chef, and the Director of Wine Experiences and Education. You’ll also take an active role in building scalable systems and refining processes to improve efficiency, team performance, and the overall guest experience.
Key Responsibilities:
Operational Leadership
Oversee all day-to-day operations of the multifacted aspects of the Tasting Room
Maintain the highest standards for service, cleanliness, safety, and hospitality
Ensure compliance with food safety, labor laws, and PLCB licensing requirements
Implement and refine processes that streamline operations and improve consistency
Systems + Process Improvement
Build infrastructure for service training, onboarding, and team communication
Collaborate with ownership to develop SOPs and guest experience standards
Identify opportunities for improvement and drive strategic changes across departments
Create accountability systems to support quality control and team performance
Cross-Functional Collaboration
Work closely with our Executive Chef to execute the culinary vision and experiences
Partner with the Director of Wine Experiences and Education on tastings, education, and service training
Collaborate with the leadership team and ownership on CRU Club (our private member only lounge) strategy, member communications, and loyalty programming
Staff Development
Hire, train, and mentor FOH staff including servers, hosts, wine educators, and support
Conduct performance reviews and provide feedback to build a high-achieving, high-performing team
Manage scheduling and labor costs while maintaining a strong service culture
Guest Experience
Uphold and elevate the guest experience through thoughtful leadership and engagement
Proactively manage guest feedback, turning challenges into opportunities, problems into solutions
Develop, execute and support private events, private wine tastings, and special wine and culinary programs
Oversee the guest experience for CRU Club members, our member only lounge, ensuring VIP service and personalized hospitality
Collaborate with the team to plan and host CRU Club events, and other wine focused special events to increase member engagement
Financial Oversight
Manage operating budgets, control labor and COGs, and oversee daily financial reporting
Track KPIs including sales, average check, and team performance
Partner with the ownership and finance team on forecasting, planning, and reporting
What We’re Looking For
Proven experience as a General Manager or senior leader in a restaurant or hospitality setting
Background with upscale hospitality concepts that have gone through growth or expansion phases
Experience launching or scaling operations
In-depth understanding of restaurant operations, including elite fine dining steps service, wine knowledge, inventory management, and compliance
Operationally savvy with a talent for designing systems that scale
Direct experience working with owners/founders and balancing autonomy with direction
Strong business acumen and financial understanding of budgets, labor, inventory, and margin management
Wine knowledge and passion for pairing food and wine preferred
A collaborative leader with outstanding problem-solving capabilities, employing a proactive and solution-driven approach.
Excellent communication and interpersonal aptitude, effectively engaging with staff, customers, and stakeholders.
Demonstrated leadership skills and the ability to effectively manage and inspire a talented team.
Calm under pressure, organized, and deeply committed to guest satisfaction
Exceptional customer service abilities and a successful track record of cultivating and nurturing strong client relationships.
Familiar with tools like Tock or other modern hospitality platforms
Adaptability to excel in a dynamic and fast-paced environment, including availability for evenings, weekends, and holidays as necessary.
Why Turks Head Wines?
We have big plans for what’s next. As we continue to grow, we need leaders who don’t just manage, but build. If you’re ready to make a meaningful impact, lead a strong team, and help shape the future of one of the region's most exciting wine and culinary concepts, we’d love to meet you.
Apply now and be part of the next chapter at Turks Head Wines.
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Job Tags
Holiday work, Full time, Shift work, Afternoon shift,