Job Description

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FS) has grown to become one of the largest fleet maintenance companies in the country. As a leading provider of on-site mobile maintenance and repair services nationwide, we offer mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. We also service customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair.

Fleet Services By Cox Automotive is currently searching for an experienced Service Writer II for our Pennsburg, PA location. The primary responsibility for this position is to provide accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers, along with performing a variety of related duties.

WHY FLEET SERVICES BY COX AUTOMOTIVE?

• Competitive pay - $19.52-$29.23 hourly depending on experience (additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program may apply).
• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Parental Leave up to 8 weeks. (including fathers)
• Pet Insurance.
• Multiple ERG, diversity groups, and company-paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives, and much more.

ESSENTIAL RESPONSIBILITIES:

• Performs basic estimation duties based on compiled information from Mobile Technicians and Customers.
• Monitors repair status, completion timelines, and customer communications related to approved estimates.
• Review, revise existing and generate additional repair estimates at customers request and specifications.
• Keeps records of repair details and completes necessary paperwork.
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
• Collect miscellaneous information and parts pricing from various manufacturers and vendors.
• Develops positive working relationships with Estimation team members, internal stakeholders and customers.
• Providing excellent customer service for all internal and external customer calls.
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
• Assists with other duties and special projects as assigned.
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling.

REQUIREMENTS: 

• 2 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role.
• Minimum High School diploma or GED required.
• Prior experience as a service writer, service advisor, or estimatior for heavy-duty vehicles.
• Knowledge of heavy-duty parts.
• Experience with DMS systems, preferrably Karmak and Mitchell One or similar.
• Ability to deliver high levels of customer service and communication capabilities.
• Proficient oral and written communication is mandatory.

Job Tags

Hourly pay, Full time,

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