Job Description

Our client is an AI patient engagement platform that helps healthcare organizations improve the patient experience, retain more patients, and reduce admin costs by answering every call with zero wait times, automating repetitive admin tasks like appointment scheduling, referral management, and patient outreach through calls, text, and web 24/7.

About The Role:

Our client is seeking a driven Senior Full-Stack Engineer with a passion for AI, healthcare, and building 0 to 1 products. They have a robust pipeline of clients and an ambitious, customer-validated roadmap that they want to build out quickly. As the third engineer, you will be instrumental in shaping the product and developing their AI agent and patient communication platform.

You will:

• Build and expand their voice and LLM stack to enable fast and human-like conversations
• Develop new communication modalities to allow customers to engage with their provider in whichever way they prefer — phone, text, carrier pigeon (maybe)
• Build a reusable yet customizable agent platform to enable fast customer onboarding
• Build integrations with new electronic medical records (EMR) systems
• Participate in customer calls to understand the challenges of healthcare practices deeply and make decisions on how best to solve them
• Work in an ambiguous environment and set your own tasks based on larger goals and

About You

Being the third engineer at an early-stage startup isn’t for everyone. It’s a different type of role with big risks, lots of work, but outsized, fulfilling rewards with a ton of ownership and impact.

• 5+ years relevant work experience
• Proven experience in designing and implementing scalable, robust backend systems.
• Expertise in Python, Django, React, and/or Javascript is preferred but not required
• Previous experience at a Series A or B startup is a plus.
• You want to be shipping, experimenting, and solving customer problems instead of sitting in meetings discussing.
• You’re scrappy and get stuff done. If you’re testing noise reduction, you might test it at the cafe downstairs. You get out of the lab and into the real world.
• You care deeply about the quality of the product you build. You get annoyed when a button is slightly off-centered or a system is slow.
• You’ve tackled projects with a lot of technical and product ambiguity and owned it. You thrive in this environment and get excited that you can define what the solution looks like.
• You like to join customer calls and hear what customers are saying about their problems and what you’ve built.
• You are ambitious and don’t shy away from big challenges like fixing healthcare. You say “Challenge accepted” when faced with hard problems.

About The Team

Our client believes that engineers who deeply understand the customer and the business often come up with the best product ideas because they have a strong understanding of the technologies underlying a product and what’s possible. This allows them to identify opportunities for innovation that may not be apparent to others at the company or by the customer.

Company Value

• High Agency: Take ownership and get things done. If you see something wrong, fix it. Builders don’t wait or expect someone else to fix it.
• Craftsmanship: Sweat the details, delight users, and be proud of everything you ship. Leave things better than you found it. Strive for phenomenal work, because quality is a must-have.
• No Ego: It’s okay to admit when you don’t know something and ask for help — it's a sign of strength, not weakness. Always assume positive intent and communicate in a kind, direct, and transparent way.
• Curious: Always ask why and question how things can be better. Seek to understand the problem and the user needs.

In Office: This role is in-person at our office in Downtown San Francisco by Montgomery BART.

Benefits:

• Excellent health, dental, and vision insurance
• Free illy espresso, coffee, beer, and curated snacks
• Fitness stipend
• Commuter benefits
• Unlimited PTO
• 401(k)
• Relocation stipend

From Tangerine Search:

Tangerine Search is an equal opportunity agency that values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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