Job Description

About us

Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Job Summary

The Manager, Insurance (North America) supports and manages the Company’s US and Canada insurance policies and claims in alignment with gategroup’s global insurance strategy.

This role is responsible for supporting all insurance-related activities including risk assessment, insurance administration, insurance policy procurement, broker management, claims management, and supporting information system requirements. The Manager is also responsible for improving cost performance through the creation/enhancement of North America’s insurance processes and support of loss prevention programs.

Main Duties and Responsibilities:

Claims Management

• Manages claims, brokers, underwriters, and third-party administrators to protect gategroup’s interests
• Monitors progress and reports status of claims.
• Ensures required materials are provided to underwriters and outside counsel to support business position.
• Oversees processes and authorized expenditures on claims, including seeking approvals from senior management as required by Company policy.
• Optimize the internal insurance and claims management tools for data gathering and reporting , ensuring data accuracy and quality.
• Communicates with various external functions, such as insurance brokers, insurance companies, third party claim adjusters and other external partners.
• Coordinates with internal resources to ensure alignment with company direction, policies, and procedures

Policy Administration & Renewal

• Supports annual insurance policy renewals, including the coordination, collection and maintenance of all relevant company data. Reviews and provides input on insurance policy language to ensure business risks are defined and coverage represents the best mitigation opportunities.
• Works with external parties including insurance underwriters, actuaries, brokers, third party administrators, and suppliers to achieve organizational goals including building justifiable cost forecast across all policy coverage areas.
• Collaborate as required with various internal functions, such as global insurance, finance, operations, operational compliance, and human resources.
• Reviews policy costs against company performance and market. Provides supporting evidence to negotiate best cost for coverage required. Assess opportunities and identify root cause of variances to improve business losses.
• Implements strategy for cost optimizations and continual improvement of risk management programs.
• Works with external audit team and internal accounting for bi-annual audit of insurance forecast cost and accruals.
• Manage intercompany recharges and develop accurate processes to track local invoicing and payment of insurance premiums.
• Support preparation and presentation of the annual insurance budget as part of the annual budgeting process
• Provide feedback on insurance clauses in contracts and other business matters.

Risk Management Program

• Drives execution of both strategic and tactical initiatives.
• Assists in conducting risk assessment including the quantification of the key risks affecting the North American business operations and driving and promoting risk mitigation activities.
• Supports the planning, design, and implementation of an overall risk management process for the North American region including known and emerging risks.
• Designs, supports and implements risk mitigation initiatives to avoid financial impact.

Qualifications

Education:

• Bachelors’ Degree required; Business Administration, Finance, Economics, Statistics

Work Experience :

• Minimum 5 years of experience in risk management, claims management and/or commercial insurance brokerage
• Experience in manufacturing or other labor-intensive industry preferred
• A proven track record of success and career progression in risk management
• Successful management of claims and policies
• Work experience in multicultural and international environments

Technical Skills : (Certification, Licenses and Registration)

• Proven teamwork experience in a fast-paced environment
• Demonstrated ability to drive multiple initiatives with various timelines and ensure implementation of corrective actions
• Strong interpersonal and influence skills, with the proven ability to effectively communication across and at various level of the organization
• Exposure to international insurance policy forms, contract analysis and review
• Experience in insurance/claim processing, claim administration, and vendor relations
• Conversant in relevant legal principles (e.g. damages, indemnification, jurisdiction, etc.) and experience interfacing with legal counsel on product liability litigation and claim settlement
• Highly analytical with proven analytical reporting capabilities
• Exposure to the global insurance and risk environment
• Experienced in supplier compliance requirements
• Able to work with different levels and functions within the organization, both strategic and operational
• Demonstrated team player with the proven ability to pro-actively collaborate with various functions across the organization
• Strong desire to succeed and lead successful teams, direct and project-based
• Proven flexibility and responsiveness with a strong sense of accountability
• Ability to handle multiple tasks and meet tight deadlines
• Excellent project management skills with the demonstrated ability able to understand the big picture and guide various workstreams
• Extensive experience with Microsoft Office Package applications (Word, PowerPoint, Excel, Outlook, SharePoint)
• Self-starter requiring little supervision
• Excellent internal and external customer service skills
• Risk and Compliance Management Certification preferred

Language / Communication Skills:

• Excellent communication skills, both verbal and written, and demonstrated ability to effectively communicate to internal and external customers at various level of the organization
• Demonstrated strong presentation skills to all levels of employees
• Ensure strong collaboration and coordination with various functions on risk mitigation initiatives by understanding business processes and linkages across functional areas of responsibility.
• Monitors and reviews processes to ensure all areas meet compliance requirements.
• Conducts risk reporting across all areas ensuring appropriate material presentation for different audiences. Communicates the alignment of organizational accountability for risks to drive and promote risk mitigation strategies.
• Develops and deploys training materials based on reducing risk and cost across the business aspects. Issue and update internal documents and guidance on insurance (group insurance manual and summaries, intranet page, etc).

Gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability , take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

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