Job Description
Role Summary:
We’re looking for a sharp, proactive, and detail-oriented Operations Assistant to serve as the central communication hub between our warehouses, 3PL partners, and internal teams. This is an on-site position that plays a critical role in keeping day-to-day fulfillment running smoothly.
You’ll handle label generation, issue resolution, communication triage, and 3PL support. You should be highly organized, solutions-focused, and comfortable working in a fast-paced, operationally intense environment.
Responsibilities:
Daily Ops Coordination:
- Serve as the central link between warehouse teams, 3PLs, and internal departments
- Monitor pending orders, push orders to warehouse teams, and add special notes
- Manage Slack channels for operational issue triage and escalation
- Generate and distribute shipping labels on time and accurately
- Book FedEx pickups and manage time-sensitive shipments
Problem Solving & Issue Management:
- Solve fulfillment issues in real time (e.g., wrong SKU sent, duplicate labels, missing scans)
- Investigate and resolve missing packages, mislabeled items, or delayed shipments
- Proactively flag and escalate bottlenecks or system breakdowns
3PL Communication (Initial Phase)
- Communicate directly with 3PL partners to resolve operational problems
- Follow up on daily processing, performance issues, or order-level problems
- Help onboard and train 3PLs on SOPs and system tools (with support from Head of Ops)
Ideal Candidate:
- Fluent in Mandarin and English (verbal + written)
- Strong communicator who can stay calm under pressure
- Quick thinker and natural problem solver- doesn’t just report issues, solves them
- Organized and systems-minded- able to manage workflows, not just tasks
- Comfortable with Slack, Google Sheets, shipping platforms, and fulfillment tools
- Has experience working in or around warehouse/logistics operations (preferred, not required)
Compensation:
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