Job Description

Office Coordinator / Dispatcher - Non-Emergency Medical Transportation (NEMT) Location Zephyrhills, FL :

Job Summary:

We are seeking a reliable and detail-oriented Office Coordinator to join our Non-Emergency Medical Transportation (NEMT) team. This role is essential in ensuring smooth day-to-day operations, including scheduling transportation, managing broker communications, and providing exceptional service to clients and drivers. The ideal candidate will be technologically proficient, have a professional customer service demeanor, and be comfortable working in a fast-paced environment.

Key Responsibilities:

• Schedule and dispatch transportation for patients in accordance with broker guidelines and facility and client needs.
• Manage daily trip manifests and communicate updates to drivers.
• Answer incoming phone calls in a courteous, professional tone and respond to customer inquiries or concerns.
• Coordinate with transportation brokers to confirm trip authorizations, resolve discrepancies, and manage scheduling adjustments.
• Use scheduling software, spreadsheets, and other tools to track, assign, and update trip information.
• Maintain accurate records of transportation data, including mileage, pickup/drop-off times, and client information.
• Ensure timely communication with clients and staff regarding any delays, cancellations, or trip changes.
• Assist with basic administrative tasks and data entry as needed.

Qualifications:

• High school diploma or equivalent (Associate's degree preferred).
• Prior experience in a scheduling, dispatch, or administrative role, preferably in transportation or healthcare.
• Strong communication skills with a clear and friendly “customer service” voice.
• Proficiency with Microsoft Excel and general computer skills.
• Ability to learn and use dispatching and scheduling software.
• Excellent organizational and multitasking abilities.
• Comfortable working in a fast-paced, team-oriented environment.
• Professional demeanor and problem-solving skills.

Preferred Skills:

• Experience working with transportation brokers (e.g., Modivcare, MTM, etc.)
• Knowledge of HIPAA compliance and patient confidentiality best practices
• Bilingual (Spanish/English) is a plus

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 30 - 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Zephyrhills, FL 33542 (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Shift work, Weekend work, Afternoon shift, Monday to Friday,

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