Job Description
Office Coordinator / Dispatcher - Non-Emergency Medical Transportation (NEMT) Location Zephyrhills, FL :
Job Summary:
We are seeking a reliable and detail-oriented Office Coordinator to join our Non-Emergency Medical Transportation (NEMT) team. This role is essential in ensuring smooth day-to-day operations, including scheduling transportation, managing broker communications, and providing exceptional service to clients and drivers. The ideal candidate will be technologically proficient, have a professional customer service demeanor, and be comfortable working in a fast-paced environment.
Key Responsibilities:
- Schedule and dispatch transportation for patients in accordance with broker guidelines and facility and client needs.
- Manage daily trip manifests and communicate updates to drivers.
- Answer incoming phone calls in a courteous, professional tone and respond to customer inquiries or concerns.
- Coordinate with transportation brokers to confirm trip authorizations, resolve discrepancies, and manage scheduling adjustments.
- Use scheduling software, spreadsheets, and other tools to track, assign, and update trip information.
- Maintain accurate records of transportation data, including mileage, pickup/drop-off times, and client information.
- Ensure timely communication with clients and staff regarding any delays, cancellations, or trip changes.
- Assist with basic administrative tasks and data entry as needed.
Qualifications:
- High school diploma or equivalent (Associate's degree preferred).
- Prior experience in a scheduling, dispatch, or administrative role, preferably in transportation or healthcare.
- Strong communication skills with a clear and friendly “customer service” voice.
- Proficiency with Microsoft Excel and general computer skills.
- Ability to learn and use dispatching and scheduling software.
- Excellent organizational and multitasking abilities.
- Comfortable working in a fast-paced, team-oriented environment.
- Professional demeanor and problem-solving skills.
Preferred Skills:
- Experience working with transportation brokers (e.g., Modivcare, MTM, etc.)
- Knowledge of HIPAA compliance and patient confidentiality best practices
- Bilingual (Spanish/English) is a plus
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 - 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Zephyrhills, FL 33542 (Required)
Work Location: In person
Job Tags
Hourly pay, Full time, Part time, Shift work, Weekend work, Afternoon shift, Monday to Friday,