Job Description

Job Title:  OFR Product Manager

Job location:  Indianapolis, Indiana

Roles and responsibilities:

• Responsible for Ocean product operational management, quality, and results
• Manages, oversees, and performs tasks to direct and control activities performed to effectively manage the
• end-to-end Ocean Freight Export and Import processes
• Serves as the escalation contact for customer’s Ocean Freight Import & Export shipments; responsible for the
• financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Ocean Gateway, Trucking, and, handling etc.) for seamless customer
• service and improve process flows; engage with sales to grow business by participating in sales meetings and
• customer calls
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables;
• escalates carrier performance issues when required with the US Ocean Freight Product team
• Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work,
• sets completion dates, reviews work, and manages performance in accordance with organizational policies,
• procedures, and performance management processes
• Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key
• performance indicators (KPIs)
• Assists in annual budget preparation for area of responsibility
• Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers
• customer inquiries and other related customer service functions.
• Manages all cost margins and prepares monthly activity / revenue reports. Prepares and provides customers
• and overseas offices with rate quotations

Skills / Requirements:

• Industry Knowledge: In-depth understanding of ocean freight operations, market trends, and competitive landscape.
• Strategic Thinking: Ability to develop and implement product strategies that align with business objectives.
• Project Management Skills: Experience in managing projects from conception to execution, ensuring timely delivery and adherence to budget.
• Analytical Skills: Proficiency in analyzing data to make informed decisions and optimize product offerings.
• Customer Focus: Strong customer service orientation with the ability to understand and meet client needs.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration with internal teams and external stakeholders.
• Negotiation Skills: Ability to negotiate contracts and agreements with shipping carriers and partners.
• Technical Proficiency: Familiarity with logistics software and tools for managing ocean freight operations.
• Leadership Skills: Experience in leading cross-functional teams and driving initiatives across the organization.
• Regulatory Knowledge: Understanding of international shipping regulations and compliance requirements.

Pay Range $84.675,00- $112.900,00 + (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building  careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us:  DHL Careers .

Equal Opportunity Employer

DHL Global Forwarding is committed to  equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be  legally authorized to work in the United States.   Visa sponsorship is not available for this role.

#LI-RL2

Job Tags

Similar Jobs