Job Description

The Member Communications Specialist supports the functions of the Member Communications department by researching, writing, proofreading, and editing content for member communications that is delivered through a variety of channels.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Key Responsibilities

• Prepares content within brand and editorial standards for review by the Member Communications Senior Editor and relevant departments.
• Assists in determining the voice, tone and topics for member communications through data and collaboration with other relevant teams.
• Tailors content to member audience segments when appropriate.
• Brainstorms with team members and other departments to generate fresh ideas that contribute to member education, member engagement and member retention.
• Participates in recommending improvements to member communications tactics.
• Provides weekly project updates to Member Communications Senior Editor and Director of Member Communications.
• Engage with other departments to stay current on member communication needs.
• Develops content that aligns with leadership requests for member communications.
• Assists with auditing and updating recurring communications.
• Proactively monitors member comments, posts and reviews and develops responses when necessary.
• Assists in sourcing member testimonial content.
• Manages and responds to shared email inboxes.
• May serve as a Member Communications delegate for ministry-wide and cross-functional projects.
• May specialize in communication applications to deliver messaging, such as VoterVoice, BrightEdge, Survey Monkey or Quadient Inspire.
• Use artificial intelligence tools to help inform the clearest and most concise content.

Education and Experience

• Bachelor’s degree in English, writing or other relevant discipline or equivalent experience.
• 2+ years of writing or communications experience.
• Experience in healthcare, nonprofit, or faith-based organizations is preferred.
• Experience with Associated Press (AP) Style.

Skills and Competencies

• Strong writing and editing skills with a focus on clear and engaging content.
• Strong interpersonal communication skills.
• Ability to handle multiple assignments and deadlines.
• Ability to receive and incorporate content feedback.
• Ability to balance established guidelines and processes with creativity and responsiveness to leadership requests.
• Understanding graphic design, print and digital production processes.
• Adept at learning and using technology.

Personal Attributes

• A committed Christian who shares CHM’s values and mission.
• Adaptable, results-oriented, and service-minded.
• Self-motivated and a team player.
• Seek guidance when necessary.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

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