IT Support Specialist - RPA Infrastructure (UiPath) Job at Valenta AI, Washington DC

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  • Valenta AI
  • Washington DC

Job Description

This is a remote position.

About the Role:

We are seeking a proactive and technically skilled IT Support Specialist with a strong background in RPA infrastructure, especially UiPath , to support our growing RPA Managed Services business. The candidate will play a critical role in ensuring the availability, performance, and scalability of RPA environments, along with managing infrastructure-related support, VM maintenance, and orchestrator troubleshooting.

This position is ideal for someone who thrives in a fast-paced environment and is passionate about automation, infrastructure stability, and delivering world-class IT services.

Key Responsibilities:

  • RPA Infrastructure Support:
    • Manage and maintain UiPath Orchestrator , Robot licenses , and related services.
    • Monitor the health of RPA environments and proactively resolve infrastructure-related issues.
    • Troubleshoot and resolve technical issues related to UiPath Studio , Orchestrator , Attended/Unattended Bots , and robot deployments .
    • Collaborate with automation developers to support bot deployment and integration processes.
  • VM & Server Management:
    • Provision, configure, and maintain Windows Virtual Machines used in RPA deployments.
    • Monitor server performance and conduct periodic maintenance (patching, updates, reboots).
    • Coordinate with internal IT or external vendors for remote desktop access , firewall changes, and endpoint management.
  • Access & Identity Management:
    • Manage user access, security roles, and permission groups for all RPA-related infrastructure.
    • Work with the global IT security team to ensure compliance and audit-readiness.
  • Incident & SLA Management:
    • Respond to incidents and service requests within defined SLAs .
    • Maintain documentation of all incidents, causes, and resolutions.
    • Provide weekend or after-hours support on rotation or when business-critical issues arise.
  • Platform & Integration Support:
    • Support integrations with Microsoft tools (Outlook, Excel, SharePoint, Power Automate, etc.).
    • Work with APIs and connectors for third-party systems used in RPA automations.
  • Cloud & Infrastructure:
    • Manage RPA deployment environments in Azure or on-prem hybrid infrastructure.
    • Set up resource groups, virtual networks, and Azure-based automation support infrastructure.
  • Monitoring & Reporting:
    • Monitor logs, bot performance, and infrastructure uptime.
    • Provide regular reports to stakeholders on system health, usage, and capacity planning.

Required Skills and Experience:

  • 3–5 years of experience in IT Support or Infrastructure Management roles.
  • Minimum 2 years of hands-on experience with UiPath platform (Orchestrator, Studio, Robots).
  • Proficiency with Microsoft Azure (VM management, resource groups, networking).
  • Strong knowledge of Windows Server environments , Active Directory , and Office 365 Suite .
  • Experience with networking basics , firewall rules , remote access setups , and proxy configurations .
  • Familiarity with PowerShell scripting or other automation tools is a plus.
  • Understanding of data security , ITIL framework , and incident management tools (e.g., Zoho Desk, ServiceNow, Jira).
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication skills in Spanish (English proficiency is an advantage).

Nice to Have:

  • Certifications in UiPath , Microsoft Azure , or ITIL .
  • Experience working in a Managed Services model with SLAs and 24/7 availability.
  • Basic understanding of RPA development lifecycle to liaise with automation teams effectively.
  • Familiarity with DevOps tools and CI/CD processes.

Working Conditions:

  • Full-time role based in Colombia.
  • Flexible work schedule with availability for weekend or after-hours support , as required.
  • May require coordination with global teams across multiple time zones.
  • Direct contract with all the Law-benefits.

Job Tags

Full time, Contract work, Work at office, Remote work, Flexible hours, Weekend work,

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