Front Desk Agent Homewood Suites Polaris Job at Homewood Columbus/Polaris, Columbus, OH

YUphVzdwS203ajBnRlVHMHFPd1hpYUVCN2c9PQ==
  • Homewood Columbus/Polaris
  • Columbus, OH

Job Description

The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. Pay range: $15 per hour, based on experience Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.
  • Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
  • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
  • Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
  • Assist guests with luggage upon arrival and departure.
  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
  • Be aware of and prepare for incoming VIP guests.
  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
  • Exhibit a positive and cooperative attitude as part of the team.
  • Communicate effectively with coworkers and contribute to a supportive work environment.
  • Handle and account for keys properly.
  • Understand and adhere to emergency procedures and security policies.
  • Ensure the confidentiality and protection of guest room numbers.
  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards
Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred.
  • Strong verbal and written communication skills.
  • Basic computer skills.
  • Knowledge of the hotel, its services, and the surrounding area.
  • Ability to stand for extended periods, up to 8 hours.
  • Ability to lift up to 15 lbs on occasion.
  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Job Tags

Hourly pay, Part time, Local area, Flexible hours, Night shift,

Similar Jobs

Abatix Corp

Territory Sales Rep Ready for More Job at Abatix Corp

 ...and access a full product catalog What You Bring ~25 years sales or account management experience ~ Strong interpersonal skills...  ...Package ~ Healthcare options that fit your needs (medical, dental, vision)~ PTO starts Day 1 balance isnt optional, its built... 

La Belle Salon & Spa

Salon and spa manager Job at La Belle Salon & Spa

 ...Reports To: Owner Company Overview: At La Belle Salon & Spa, its Time To Experience The Beauty In Hair. We are a professional, education-driven, and...  ...growth. Position Summary: The Salon & Spa Manager oversees daily operations, team performance, and overall... 

Excel Loading Systems

Pipe Welder Job at Excel Loading Systems

 ...documents. ~ Knowledge of various types of pipe materials, including carbon steel, stainless steel, and alloy. ~ Excellent attention to detail and ability to maintain precision in welding and fabrication. ~ Strong understanding of safety procedures and protocols related... 

Fast Guard Service

Armed Security Officer Job at Fast Guard Service

 ...Overview We are seeking a dedicated and vigilant Armed Security Officer to join our security team. The ideal candidate will play a critical role in maintaining safety and security for our clients. This position requires a strong sense of responsibility, excellent observational... 

System One

Structural Engineer Job at System One

 ...Job Title: Structural Engineer Location: Bolingbrook, Illinois Type: Contract to Direct Compensation: $45/hr plus or minus depending on expereince Contractor Work Model: Onsite Hours: 5 8 hours day System One is seeking a Structural...