Job Description

Primary Duties and Responsibilities:

• Coordination of onsite and virtual meetings

• Daily phone and email support up to and including communication with sales representatives and faculty

• Run various report to manage workload effectively and efficiently

• For onsite meetings, individual will partner with other supplier partner to ensure onsite needs are met

• Setting up virtual credit cards for dinner meetings

• Communication with Clients and Faculty

• Review documents for accuracy/ensure compliance requirements are met

• Ensuring all meeting materials are complete, accurate and delivered to the necessary recipients on a timely basis and ensure SLAs are met

• Work closely with other team members to ensure successful execution of meetings

• Help the sales force with troubleshooting issues and answering questions

• Manage a very active after-hours duty officer support line

• Post program follow-up to ensure the team has the data necessary for proper close out of a program

• Adherence to various policies (i.e. Confidentiality, sensitive communication, intellectual property)

Competency Requirements:

• Excellent interpersonal skills

• Superior customer service and organizational skills

• Ability to handle a high call and program volume

• Exceptional attention to detail

• Good oral and written communication skills as well as focused listener

• Ability to prioritize, multi-task and to work under tight deadlines

• Demonstrate ability to work in a fast-paced environment

• Ability to work flexible schedules and/or extended hours to meet clients’ business needs

• Proficiency in MS-Office, Word, Excel, and Gmail Suite Workspace

Other Education/Skills Experience Desired:

• High School or equivalent

o College Degree Preferred

• 5 years’ experience in field or related area

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