Job Description

VetsEZ is seeking a Data Analyst to support the modernization of the Department of Veterans Affairs (VA) clinical contact centers under the VA Health Connect program. This role involves developing reports, dashboards, and conducting data analysis to support operational decisions and drive service improvements for Veterans across phone, video, and chat platforms.
The candidate must reside within the continental US.
Responsibilities
Analyze and segment healthcare and call center data to identify trends and actionable insights.
Develop dashboards and reports to monitor KPIs, quality, and compliance metrics.
Ensure data integrity through validation and cleaning processes.
Communicate analytical findings clearly to non-technical audiences.
Generate regular and ad hoc reports for leadership and operational support teams.
Support quality assurance efforts and evaluate workflow or tool changes.
Collaborate with stakeholders, delivery teams, and project managers.
Maintain data documentation, meeting notes, and status reports.
Identify and recommend process improvements.
Ensure adherence to organizational and client data standards.
Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements
Bachelor’s degree in Data Analytics, Statistics, Computer Science, Health Informatics, or a related field.
3-10 years of experience in data analysis, reporting, healthcare/call center analytics, or process improvement.
Proficiency in Microsoft Excel, Power BI, SQL, and Python.
Strong communication and organizational skills.
Experience working in team-based, fast-paced environments.
Excellent problem-solving skills, attention to detail, and ability to communicate technical findings to both technical and non-technical audiences.
Additional Qualifications
Exposure to Agile environments and tools such as JIRA or Azure DevOps.
Experience in consulting or professional services.
Familiarity with dashboard development and database management.
Ability to obtain Federal Government clearance.
Benefits
Medical/Dental/Vision coverage
401k with Employer Match
PTO + Federal Holidays
Corporate Laptop
Training and development opportunities
100% Remote Opportunity
VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time.

Job Tags

Similar Jobs

Processing 1

Underground Geotechnical Technician Job at Processing 1

...well. Join our team, where your expertise can make a true impact! Job Description Under the supervision of the Senior Underground Geotechnical Engineer, the Underground Geotechnical Technician supports ground control execution through geotechnical monitoring,...

AMATROL

Model Maker Job at AMATROL

...What will you be doing: Fabricate and assemble components & finished goods to product specifications. Complete, modify & test models, sub-assemblies and finished goods. Document and maintain manufacturing procedures for specified devices. Diagnose and...

Amergis

Medical Scheduler Job at Amergis

.../ WeekAmergis Healthcare Staffing is looking for qualified Administrative Assistants to be responsible for a variety of administrative... ...healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and...

Lowe's

Director, Sales Lowes Pro Services South (Commercial) Job at Lowe's

...opportunities to expand the influence of Lowe's Pro Sales to capitalize on market and region... ...inward and external facing Pro culture- Works across multiple departments at Lowe's as... ...emerging consumer trends- Experience working in home improvement retail- Business-to-business...

Ascend Rehab Services Inc

Pediatric Occupational Therapist (OT) Job at Ascend Rehab Services Inc

...Join a Team That Supports, Empowers, and Invests in You! Pediatric Occupational Therapist Position Location: San Jose, CA and across Northern California School Year: 2025-2026 (potential to extend contract) Benefits and Perks: ~ Competitive Salary Match...

Data Analyst (Remote Opportunity) Job at VetsEZ, Miami, FL

YnBPVzRwYWg0RDhxRjBtL3BPSVhqS01GNnc9PQ==