Customer Experience Representative (Hourly) Job at Texas Original, Austin, TX

YVpDYzdKS2k1andqRzAyM28rUVdqcWNEN0E9PQ==
  • Texas Original
  • Austin, TX

Job Description

Customer Experience Representative (Hourly) Location Hybrid remote in Austin, TX : At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people's lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives. We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry in a remote, work from home position. The Customer Experience Representative is a representative of Texas Original and will possess exceptional customer service and communication skills as they are typically the first contact for most of our patients and therefore the voice/face of the company. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.

Responsibilities and Duties:
  • Answer incoming calls from patients, caregivers, and prescribers and assist them efficiently and professionally
  • Check patient voicemails and emails and respond accordingly
  • Respond to faxes from physicians and contact new patients in a timely manner to welcome them to our Texas Original family
  • Manage website chat messages for new patient inquiries and other Compassionate Use Program questions
  • Schedule patients across the state of Texas for delivery or pick up efficiently and to maximize the time of the drivers and patients
  • Commit to being the Gold Standard in customer service by building and maintaining customer relationships
  • Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
  • Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original

Qualifications and Skills:

  • High school diploma/GED required
  • 2+ years' experience in a customer service role
  • Strong sense of professionalism and compassion required
  • Excellent verbal and written communication skills
  • Experience working with multiple CRM systems and phone experience preferred
Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

Job Tags

Hourly pay, Full time, Remote job,

Similar Jobs

Suny New Paltz

Budget Title: Student Activities Associate Job at Suny New Paltz

 ...appointment to the following position:Department: Center for Student EngagementBudget Title: Student Activities AssociateLocal Title...  ...of New York at New Paltz is an AA/EOE/ADA employer.Federal law and regulations require notice to all prospective employees regarding... 

Willamette Valley Vineyards

Assistant Tasting Room Manager Job at Willamette Valley Vineyards

 ...Forest Grove is searching for an experienced & energetic Assistant Tasting Room Manager that is a team player and a customer-focused...  ...Requirements: Must have a valid/current OLCC Servers Permit and Food Handlers Card. Must have Thursday - Monday availability Must... 

CloudQuery

Sales Development Representative (SDR) Job at CloudQuery

 ...CloudQuery is a developer-first cloud governance platform helping teams manage infrastructure with clarity. As we grow, were looking for a Sales Development Representative (SDR) to join our go-to-market team and help connect customers to solutions that make a difference... 

VitalCheck Wellness

Per Diem Certified Medical Assistant-Phlebotomist (MA-P) Job at VitalCheck Wellness

 ...Per Diem Medical Assistant-Phlebotomist (MA-P) Location: Seattle, WA 98101. Job Type : Per Diem, 1099 Contract. Pay Rate: CMA, CNA, Phlebotomists, Paramedics $30/hr; LPN $35/ hr. Schedule:10/7, 10/8, 10/14 (8am-5:30pm). Full Description VitalCheck... 

SEMCO ENERGY

Propane Delivery Driver Job at SEMCO ENERGY

 ...Join Our Team Bulk Delivery Driver (Full-Time) at SEMCO Energy! Looking for a stable, hands-on career in propane delivery? SEMCO Energy is hiring a Bulk Propane Delivery Driver for our Hot Flame location in Carney, MI and we want you on board! What Youll Do:...