Job Description

Now Hiring! Coordinator for Student Success
📍 Location: Center for Student Success
🕒 Schedule: M-F Business Hours
💰 Pay: $40,000-$45,000 annual salary, commensurate with experience
📄 Position Type: Modified Full Time – 37.5 Hours per week; 11-Month Position

Why Join Canisius University

Canisius University serves approximately 2,500 undergraduate and graduate students. As a Catholic and Jesuit University, Canisius has its foundation in the fundamental values of academic excellence, leadership, faith and social justice. Canisius is committed to educating and preparing men and women to become leaders in their professions and their communities, and in service to humanity. The University is an equal opportunity employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff, and students.

What We Offer:

✅ Salary: $40,000-$45,000 annual salary, commensurate with experience

✅ Comprehensive Insurance Benefits – Health, Dental, Vision, Life and Long-Term Disability available the first of the month after the employee’s date of hire
✅ 403(b) with Company Contribution – Plan for your future with confidence – contribution from the university is available after one year of employment
✅ Paid Time Off – Includes vacation time, personal time, sick time, and paid holidays
✅ Tuition Benefits – Available for full-time employees and their qualified dependents

*Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s compensation package for this position will be provided during the interview process.

Your Role as Coordinator for Student Success

A Coordinator for Student Success is responsible for helping an assigned caseload of students successfully and efficiently navigate university systems and requirements to achieve their academic and personal goals. A Coordinator draws upon their intricate knowledge and understanding of 100+ undergraduate majors, minors, and special programs, as well as robust student support services offerings, to customize an individual educational path that meets course, program, and degree requirements for each individual student. Coordinators use discretion and independent judgment to help identify and evaluate various possible academic program options suited to each student’s interests and needs; review and consider potential student support services; monitor student progress and help implement real-time adjustments as necessary to help students stay on track and on schedule for completion; and regularly consult with colleagues in academic advising, financial aid, and career services, for example, to ensure that each student on their caseload has access to accurate, up-to-date, and timely information tailored to enable them to achieve their academic and personal goals. All Coordinators for Student Success will receive support and direction from the Senior Director of Academic Achievement and Success Coaching, even if their direct supervision is provided by a different member of the Academic Achievement Team. This is a modified full-time, 11-month position. 

Key Responsibilities:

• Interpret and advise students about core curriculum requirements, departmental and major requirements, academic and administrative policies and processes, academic standing guidelines, withdrawal policies, financial aid regulations, and student conduct codes.
• Advise students on matters of significance specific to their academic success, including academic program requirements and appropriate course selection and sequencing, tailored to various assigned student populations within the scope of responsibility, such as new or transfer students, undeclared majors, affinity groups, student-athletes, graduate students, etc.
• Identify essential skill building opportunities for individual students, including but not limited to, time management, academic confidence and resilience, goal-setting, study skills, learning strategies, and accessing university systems related to academic processes and activities.
• Monitor student progress and use discretion to intervene as appropriate for the purpose of connecting students with various available campus resources and support services.
• Explore and identify individual student educational and career goals to assist in academic planning and post-degree attainment decision-making from 100+ undergraduate majors, minors, and special programs.
• Support and enhance student understanding of the relationship among courses, programs, undergraduate research opportunities, internships, study abroad programs, and other academic experiences provided in and outside the university, to help students stay on track and on schedule for completion.
• Collaborate and consult with faculty advisors, empowering students to develop a plan for their course of study and providing guidance on courses and adjustments to course loads, enabling them to become independent and confident decision-makers in pursuit of their educational and personal goals.
• Provide ongoing assistance to assess student academic progress toward meeting stated goals, clarify potential avenues to reach those goals, and make appropriate adjustments as necessary.
• Help students understand the impact of academic progress on financial aid eligibility.
• Utilize Canisius information systems (e.g., Navigate360, Banner, iAdvise, etc.) to support the delivery of success coaching services.
• Other duties as assigned.

What You Need to Succeed:

✔ Qualifications:

• A master’s degree is preferred in a relevant field, such as counseling, psychology, human services, or higher education administration
• Experience in academic advising, student services, or higher education is preferred
• Excellent interpersonal skills, including verbal and written communication and active listening skills.
• Student-centered approach to meet individual needs and learning styles.
• Provide constructive feedback and meet varying student needs.
• The ability to build a rapport with students, demonstrate empathy, and show genuine interest in students' academic and personal growth in order to foster relationships built on trust and mutual respect.
• Foster a supportive and encouraging environment that empowers students to self-efficacy and independence.
• Demonstrate effective critical thinking, problem-solving, and time management in order to analyze student academic records, identify challenges, develop personalized plans, find creative ways to overcome academic obstacles, efficiently manage coaching appointments, maintain records, and follow up on time-sensitive student action items.
• Demonstrate effective multicultural competence by respecting diverse backgrounds, perspectives, and experiences to provide inclusive advising for all assigned students.
• Maintain confidentiality, uphold ethical standards, and adhere to university policies and procedures.
• Ability to adapt to changes in curriculum, policies, and technology to provide relevant and timely advice.
• Comprehensive knowledge of academic disciplines, degree requirements, university policies, and student support services.
• Excellent written and verbal communication skills, and the ability to provide clear, accurate, and compassionate advice.
• The ability to work well with students, parents, faculty, and colleagues.
• Strong organizational skills and attention to detail, with the ability to keep accurate student records.
• A commitment to academic excellence, social justice, inclusion, and multicultural competency.
• Understanding of education and degree requirements are preferred, and the skills and education needed for students to enter various professions.

Important Information:

Canisius University participates in E-Verify to confirm employment authorization. The E-Verify process is completed alongside the Form I-9 on or before your first day of work. For more details, visit ] and search "E-Verify."

📢 Apply Today!

To apply, please go to The review of applications begins immediately and will continue until the position is filled. Please include your cover letter, resume and three references with their contact information, with your application.

The Office of Human Resources at Canisius University utilizes an online recruitment management system.

Individuals who need reasonable accommodation under the ADA in order to participate in the search process should contact the office of human resources at (716) 888-2240.

Canisius University, a Catholic and Jesuit University, has as its foundation the fundamental values of academic excellence, leadership, faith and social justice. Canisius is committed to educating and preparing men and women to become leaders in their professions and their communities, and in service to humanity. The university is an equal opportunity employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.

Take the next step in your career with Canisius University—where excellence meets opportunity.

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