Job Description

Position Title: Clinical Manager Department: Clinical Operations Reports To: Director of Field Operations FLSA: Exempt Position Summary:
The Clinical Manager is a field-based position responsible for overseeing their assigned region(s), including managing technologists, implementing NMA policies and protocols, coordinating equipment preventative maintenance, and managing regional schedules. This role includes account maintenance, customer service, and identifying new business opportunities. A key aspect of this position is implementing customer service initiatives and ensuring accountability for key performance indicators (KPIs) relevant to the region’s business health.
Essential Duties & Responsibilities
Case Coverage: Provide case coverage as needed
Team Management:
Manage day-to-day operations of technologists and Team Leads
Complete annual performance evaluations for technical staff and identify opportunities for professional development
Scheduling and Coverage: Collaborate with schedulers to manage the clinical schedule and ensure adequate case coverage
Policy and Protocol Implementation: Communicate and implement clinical and operational policies and protocols
Performance Monitoring:
Review (KPIs) monthly with the senior management team and identify opportunities for improvement
Lead efforts to resolve issues and improve upon KPIs.
Relationship Management:
Develop and maintain relationships with accounts and internal stakeholders through various means, including daily presence in operating rooms and surgeon offices.
Resolve escalated customer service issues.
Case Closure: Ensure timely close out of clinical cases with technologists.
After-Hours Support: Participate in management call rotation for after-hours scheduling, support, and logistics
Oversight and Credentialing:
Assign oversight to neurotechnologists as necessary.
Work with the credentialing specialist to ensure timely credentialing of new employees and ongoing compliance of existing team members
Recruitment and Onboarding:
Interviewing prospective neurotechnologist hires
Complete new employee onboarding according to checklist
Business Development: Work with sales and marketing teams to maintain high levels of customer service and identify new business opportunities.
Team Engagement: Organize monthly group calls, quarterly meetings, and team bonding events
Reporting: Provides monthly business reports to field director

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