Job Description

Overview

Join our dynamic team as a Bilingual Customer Support Specialist in Lewis Center, OH! We are looking for a friendly and enthusiastic individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service. If you are fluent in both English and Spanish and enjoy helping others, this is the perfect opportunity for you to make a difference while growing your career.

Responsibilities

• Provide outstanding customer support via phone, email, and chat in both English and Spanish.
• Assist customers with inquiries, product information, and troubleshooting issues.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with team members to resolve complex customer issues efficiently.
• Identify opportunities to improve customer satisfaction and share insights with management.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Qualifications

• Fluency in both English and Spanish (written and spoken) is required.
• Previous experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficient in using computers and customer support software.
• Positive attitude and a passion for helping others.
• High school diploma or equivalent; additional education or certifications in customer service is a plus.

You should be proficient in:

• Customer Service

Salary info:

$19 - $21 / hr

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