Job Description

Direct Agents is looking for an experienced Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. 

This NYC based role has a competitive salary range of $75,000-$85,000 depending on experience, with annual compensation reviews based on performance.

KEY RESPONSIBILITIES

Strategic Client Leadership

• Own end-to-end client relationships as their primary strategic advisor and business partner
• Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
• Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
• Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
• Proactively identify and develop new revenue opportunities through strategic account growth
• Navigate complex client challenges and serve as escalation point for critical issues

Advanced Campaign Strategy & Innovation:

• Lead the development of comprehensive, integrated marketing strategies across all digital channels
• Pioneer new approaches and testing methodologies to drive breakthrough performance
• Lead campaign strategy for high-value, complex accounts with substantial budgets
• Mentor junior team members on strategic thinking and client management

Account Leadership & Operational Excellence:

• Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
• Drive accountability across teams to meet critical client deadlines and milestones
• Establish project governance and communication protocols for campaigns & deliverables
• Prioritize competing demands across portfolio of accounts to maximize impact
• Coordinate with internal teams to maintain project timelines and deliverable quality
• Mentor junior team members on effective project management and client communication

YOUR BACKGROUND

Required Experience:

• 3-4 years of account management experience with proven track record of driving significant client growth
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
• Demonstrated experience managing high-value accounts 
• Experience presenting to and influencing C-level executives
• Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
• Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
• Must be self-motivated, highly organized, and a team player 
• Strong attention to detail 

Essential Skills:

• Advanced strategic thinking and business acumen
• Strong analytical skills and data interpretation capabilities
• Exceptional presentation and communication skills
• Leadership experience with ability to influence across all organizational levels
• Deep understanding of performance marketing ecosystem and emerging trends
• Proven track record of driving measurable business results

WHY DIRECT AGENTS

Work-Life Balance

• 4-Day Work Week: Join our innovative pilot program designed for sustained productivity and well-being
• Flexible PTO: Up to 24 days annually based on seniority, plus paid birthdays and volunteer days
• Remote Flexibility: Work from anywhere options based on seniority
• Family Support: Comprehensive paid parental leave and family-friendly policies

Comprehensive Benefits

• Premium Healthcare : Full coverage options including One Medical, KindBody, and mental health support
• Wellness Perks : Citibike membership, fitness reimbursement, and wellness programs
• Community : Dog-friendly office, team events, and an inclusive culture that celebrates diversity
• Modern Tech Setup : MacBook Pro and premium software tools

Innovation & Growth

• AI-Driven Innovation: Harness AI-powered workflows to optimize strategies and drive impactful results
• Future-Forward Tech : Access proprietary tools like Kanopy AI and custom GPTs for advanced marketing solutions
• Career Development : Shape your path through mentorship, training programs, and direct access to leadership
• Industry Impact : Contribute to thought leadership and strategic initiatives that drive agency innovation

Outstanding Environment

• Work with premier brands like Marvel, NBA, and NYSE while maintaining boutique agency creativity
• Direct Agents is proud to be an equal opportunity employer. Join us in shaping the future of digital marketing!

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